Return Policy
Effective as of: August 31, 2024
1. RETURNS & EXCHANGES
For items purchased online, returns and exchanges are accepted within 30 days of the delivery date. To initiate a return or exchange, please contact us at contact@berkstradingpost.com to obtain a return authorization. Be sure to include the item's order number and your reason for the return or exchange.
Returns or exchanges that are shipped without authorization may not be accepted.
Please allow up to 14 business days for your refund to be processed once we receive your return or exchange. Most returns or exchanges are processed within 5 business days after receipt.
2. RETURN SHIPPING
Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label.
Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.
3. ELIGIBLE ITEMS
The following items are not eligible for return/exchange:
- Clearance items
- Final Sale items
- Special-Order items
- Custom Products
We reserve the right to refuse any return/exchange at management's discretion if the item being returned/exchanged does not meet the criteria set forth within this policy.
4. CONDITION OF ITEMS
Except for items that were damaged when purchased, items may be "open box" but must be:
- Unused
- Undamaged
- Complete with all original packaging
5. FORM OF PAYMENT
Refunds, if issued, will be given in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion